OVERVIEW
Field service organizations across many sectors of the economy are facing increased challenges related to effective task management. For the energy sector in particular, the efficient handing of spatially dispersed assets and the corresponding management of inspections, repairs, upgrades, and other scheduled and unscheduled services demands carefully integrated coordination and control. And since complications inevitably arise in fieldwork due to unforeseen events such as failures, outages, and delivery errors, completing tasks on time and at high quality puts tremendous pressure on field personnel.
A highly versatile field service management (FSM) application can optimize the productivity of fieldwork teams, maintain situational awareness of network conditions, and enhance overall coordination of field activities. Using mobile devices tied to the FSM, field workers can access a broad array of information, enabling them to complete more tasks on the first visit, shorten reaction time, and minimize the need for overtime.
GeoTask, a cloud-based FSM solution, helps users allocate tasks in an efficient way, calculate optimal response routes, and monitor fieldwork teams in real time. GeoTask ensures that all of the daily tasks and operational services, including inspections and maintenance, are performed according to plan. Critical data about the conditions of network elements are collected in a mobile application, supporting further analysis and informing effective investment planning.
The end result is greater business process efficiency and improved quality of customer service.
Based on end user experience with FSM tools like GeoTask,
personnel productivity gains of 15-40% are possible,
along with fieldwork cost reductions of 25-60%,
overtime labor cost reductions of 40-60%
and travel cost reductions of 15-25%
In this webinar, Joel Swanson, Business Leader for Globema Americas, and Adam Križan, Business Development Consultant will discuss how GeoTask can automate and optimize task assignments for your field service team.
Specific topics will include:
Planning and managing field work more efficiently
Collecting data from the field and minimizing paperwork exchange between dispatchers, field crews, and customers
Automating and optimizing scheduling across your organization
Responding quickly to unforeseen circumstances such as network outages and sudden absences of field staff
Optimized routing and mobile navigation, leveraging intelligent mapping and real-time traffic and weather conditions
Attendees can ask questions during the Q&A session of the webinar.
Register today to secure your spot in this free webinar!
Who Should Attend:
Work planners, schedulers, and managers from industries that regularly deploy teams to conduct field work.
PRESENTERS
Joel Swanson | Americas Business Leader | Globema
Joel’s extensive career includes leadership, technical and consulting roles with various global teams and organizations. He is a GIS network and mobility evangelist who works closely with Globema customers and partners across utility and telecom businesses where he is passionate about customer success.
Adam Križan | Business Development Consultant | Globema
Adam is a location enthusiast and supports Globema’s customers among different industries, such as Telco, Energy, Utility and others. He works closely with customers’ planners, dispatchers, and field managers to bring effectiveness, clarity, digitalization, and excellence into field operations.